DHPN

HAPN SOUTH 2023

12th - 13th October, Radisson Blu, Heathrow

  • Day 1
  • Day 2

12 October 2023

  • 8:00 am - 9:00 am

    Main Room

    Registration

  • 9:00 am - 9:05 am

    Main Room

    Chair's opening remarks

    Welcome to the Housing Association Partnership Network. Here, you will learn from best in class speakers about sector-led improvement, which means that you’re learning from those who know your business and have similar experiences.

    ...
  • 9:05 am - 9:50 am

    Main Room

    Panel discussion: Balancing growth and demand against financial pressures

    This panel discussion will focus on how we can expand our property portfolios to address the growing demand for affordable housing, despite the financial challenges the sector is facing.

    The speakers will share insights on strateg...

  • 9:55 am - 10:15 am

    Main Room

    Technology - Satisfying the Regulator, Your Tenants and Your Housing Association

    We will discuss how to overcome the common challenges and ensure that:

    Technology serves as a powerful tool to meet the demands of the housing regulator, tenants, and how housing associations can enhance operational efficiency and...

  • 10:20 am - 10:40 am

    Main Room

    Dragons' Den

    Our signature ‘Dragons’ Den’ session provides each solution provider with an opportunity to deliver a short pitch, explaining why they are here and how their services can help tackle some of the sector’s ongoing challenges.

  • 10:45 am - 12:00 pm

    Main Room

    Coffee break and business meetings

    15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.

  • 12:05 pm - 12:25 pm

    Main Room

    ‘Diversity & Confusion?’ What’s blocking meaningful progress on ED&I?

    The session will explore diversity and inclusion in 2023 and examine what’s really preventing meaningful progress in the housing sector.

    Without doubt, over the past few years, we have witnessed an increase in confidence in talk...

  • 12:25 pm - 12:45 pm

    Main Room

    Enhancing Customer Experience & Compliance

    In this presentation we will cover the current regulatory challenges faced by Housing Providers, the importance of Tenant Satisfaction Measures and how Housing Providers through the adoption of customer experience technologies can delive...

  • 12:50 pm - 1:10 pm

    Main Room

    Investing in sustainability

    By improving our response to repairs, retrofitting homes to improve EPC ratings, and reducing water consumption, we can significantly decrease our environmental impact while also saving costs.

    We will also explore how technology c...

  • 1:15 pm - 2:00 pm

    Main Room

    Networking lunch

  • 2:05 pm - 2:25 pm

    Main Room

    Social value and cost of living

    In this session, we’ll delve into the multifaceted challenges posed by the cost-of living crisis and explore holistic solutions.

    Discover innovative strategies that leverage digital tools for improved access to financial, en...

  • 2:25 pm - 2:45 pm

    Main Room

    Third party breaches from a legal and operational perspective

    Third-party data breaches have become a serious threat to housing associations. For some time, cybercriminals have attempted to infiltrate third-party contractors as an indirect route to attack their primary target. In this session, Quor...

  • 2:45 pm - 3:05 pm

    Main Room

    Digital Transformation – How housing associations can ensure they select the right technology and secure a successful implementation

    Digital Transformation – How housing associations can ensure they select the right technology and secure a successful implementation.

  • 3:15 pm - 4:30 pm

    Main Room

    Coffee break and business meetings

    15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.

  • 4:35 pm - 5:15 pm

    Main Room

    Panel discussion: Utilising data and digital to improve customer experience

    The digital revolution has changed the way we interact with customers, and data is now a crucial tool in enhancing customer experience.

    This panel discussion will explore how housing associations can utilise data and digital to im...

  • 5:20 pm - 5:40 pm

    Main Room

    Creating inclusive communities for residents with complex needs

    We have a responsibility to support our disadvantaged residents, including those with complex needs and limited access to online resources.

    Technology can be a powerful tool to help us better respond to their needs, but we need to...

  • 5:40 pm - 6:10 pm

    Main Room

    Closing keynote: Changing the perception of the housing sector

    In an environment where housing associations are being asked to do so much more with so much less, where there is more scrutiny than ever, how can we counter the perception that we aren’t doing enough?

    In this session, find out ...

  • 6:10 pm - 6:15 pm

    Main Room

    Chair’s closing remarks

  • 6:15 pm - 7:30 pm

    Main Room

    Hotel check-in / free time

  • 7:30 pm - 10:00 pm

    Main Room

    Drinks reception and networking dinner

    Networking sessions – throughout the event we host a networking lunch as well as a dinner and drinks reception to give you ample opportunity to connect with your peers and suppliers over the learnings from the event. Dinner is served i...

  • 12:55 pm - 1:15 pm

    Breakout Room 1

    Are we prepared for regulatory change?

    Compliance with regulations is critical to ensure we maximise value from our supply chain partners, continue to demonstrate a competitive and transparent supplier selection process, and maintain quality supplier relationships and effecti...

  • 12:55 pm - 1:15 pm

    Breakout Room 2

    How to best utilise RPA

    By automating repetitive tasks and using automation to analyse data, we can enhance our decision-making processes, improve customer service, and streamline operations.

    To fully harness the potential of RPA and automation, we need...

Register Now

HAPN SOUTH 2023

12th - 13th October, Radisson Blu, Heathrow