DHPN

Digital Housing Partnership Network 2024

2nd May, DoubleTree Hilton, Tower Bridge, London

  • Day 1

02 May 2024

  • 8:00 am - 9:00 am

    Main Room

    Registration

  • 9:00 am - 9:05 am

    Main Room

    Chair's Opening Remarks

    Digital transformation within social housing encompasses a wide range of digital technologies, strategies, and approaches. DHPN exists to navigate the complexity and operationalise digital capabilities that enhance tenant experience, red...

  • 9:05 am - 9:35 am

    Main Room

    Opening Keynote Panel: Improving Tenant Experience & Service Delivery

    Rajiv Peter

    Chief Information Officer
    Notting Hill Genesis

    John Gleeson

    Head of Funding and Innovation
    Southern Housing

    Nik Turner

    Executive Director of Communities and Customer Service
    Believe Housing

    Someone once told me that landlords can add all the bells and whistles, they want, but if the lift is broken and the tenant lives on the ninth floor, they won’t stay. Secure, functional housing should be the minimum standard for all te...

  • 9:35 am - 9:50 am

    Main Room

    Headline Sponsor Presentation

  • 9:55 am - 10:10 am

    Main Room

    Dragons' Den - Speed Presentations

    Our signature ‘Dragons’ Den’ session provides each solutions provider with an opportunity to deliver a 60 second pitch, explaining why they are here and how their services can help tackle some of the sector’s ongoing challenges.<...

  • 10:15 am - 11:05 am

    Main Room

    Coffee Break and Business Meetings

    15 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.

  • 11:10 am - 11:40 am

    Main Room

    Panel Discussion: Balancing Governance and Quality of Care

    Agnes Crawford

    Chief Executive
    Grove Community Housing Association

    Frances Burrows

    Director of Support and Service Development
    Orbit

    Ever-evolving regulations mean housing associations must find a balance between satisfying regulations and using the reports to fulfil organisational obligations. We ask a panel of housing providers – which are the best systems to ...

  • 11:45 am - 12:20 pm

    Main Room

    Platinum/Gold Sponsor Presentations

  • 12:20 pm - 1:00 pm

    Main Room

    Networking Lunch

    An opportunity to connect with your peers and suppliers to talk over the learnings from the event. Lunch is served buffet style and a range of options are available to cater for different dietary requirements.

  • 1:05 pm - 1:35 pm

    Main Room

    Interactive Roundtables

    Phil Nicholls

    Digital Engagement and Continuous Improvement Lead
    Johnnie Johnson Housing

    Katie Coultas

    Assistant Director Technology Change & Governance
    Peabody

    Implementing a Digital-first Culture

    The Challenge: Resistance to change and a lack of digital culture within the organisation which can impede the successful implementation of digital transformation. How do you ...

  • 1:40 pm - 2:30 pm

    Main Room

    Coffee Break and Business Meetings

    10 minute meetings with suppliers who are offering solutions most relevant to your challenges. Please check the schedule on the back of your delegate pass for your meeting timings.

  • 2:35 pm - 3:05 pm

    Main Room

    Panel Discussion: Transitioning from Legacy IT Systems

    Rajiv Peter

    Chief Information Officer
    Notting Hill Genesis

    Steve Rose

    Group IT Director
    Peabody

    Alekya Pagonda

    Head of Business Systems and Technology
    The Hyde Group

    Integrating existing systems and ensuring interoperability between different digital solutions can be complex. By addressing these implementation challenges through proactive strategies and a well-defined roadmap, housing providers can s...

  • 3:10 pm - 3:40 pm

    Main Room

    Focus Groups: Data-Driven Decision Making

    Ann Tonner

    Head of Data and Business Intelligence
    A2Dominion Group

    Anita Khan

    Chief Executive Officer
    Tower Hamlets Community Housing

    Frances Burrows

    Director of Support and Service Development
    Orbit

    Another crucial concern for housing associations is the need to extract more value from their data, resulting in a better service – and experience – for their tenants. Housing associations are feeling the pressure of the aforemention...

  • 4:00 pm - 5:00 pm

    Main Room

    Networking Drinks Reception

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Digital Housing Partnership Network 2024

2nd May, DoubleTree Hilton, Tower Bridge, London